Our standard returns policy lasts for 30 days from the date of delivery. If 30 days have passed since your lintels were delivered, unfortunately, we cannot offer you a refund or exchange unless the goods are faulty under Australian Consumer Law.

1. To be eligible for a return for reasons other than a defect (e.g., ordered wrong standard size): The lintel(s) must be unused and in their original, saleable condition. This means no cuts, welds, drill holes, significant scratches, bends, or other modifications or damage incurred after delivery.

2. You must provide proof of purchase (your OZLintels invoice or order confirmation)..

• Custom-Cut Lintels: Lintels that have been cut to a custom length specifically for your order are non-returnable and non-refundable, unless they are defective or do not meet the agreed specifications due to our error. Please double-check your measurements before ordering custom lengths.

• Items Damaged After Delivery: We cannot accept returns for items damaged due to misuse, incorrect installation, improper storage, or handling after they have been successfully delivered to your site.

1. Consumer Guarantees: If your lintels are faulty or not as described, you may return them for replacement or a full refund under the ACL, at no additional cost to you.
2. Change-of-Mind Returns: Unused, uncut lintels in original packaging may be returned within 14 days of delivery. A 15% restocking fee applies, and return shipping is your responsibility. Custom-cut lintels cannot be returned for change of mind.
3. Defective or Damaged Goods: If your lintels arrive damaged or develop a fault, email hello@ozlintels.au immediately with your order number and photos of the damage. We will arrange a prepaid return or collection and, once inspected, offer repair, replacement or full refund.
4. Return Procedure:

a. Email hello@ozlintels.au with your order details, reason for return and any supporting photos.

b. We will issue a Return Authorisation and our return address:

OZLintels Pty Ltd
Returns Department
Unit 6/2 Lace Street
Eumemmerring VIC 3177
Australia

c. Pack items securely and ship via a trackable service.

5. Refunds: Once your return is received and approved, allow up to 3 business days for processing. Refunds (minus any restocking fee) will be credited to your original payment method within 5 business days of approval.

1. Inspection: Once your returned item(s) are received and inspected at our facility, we will notify you via email about the status of your return.
2. Approval/Rejection: We will confirm whether the return meets the eligibility criteria.
   • If approved, your refund will be processed. A credit (for the original item price, excluding original shipping costs and any cutting fees if applicable) will be applied to your original method of payment within approximately 5-10 business days, depending on your bank.
   • If rejected (e.g., item is used, damaged, or a non-returnable custom cut), we will contact you to discuss options, which may include returning the item(s) to you at your expense.
3. Shipping Costs: Original shipping costs paid by you are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount. The cost of return shipping is your responsibility unless the return is due to a defect or our error.

We only replace items if they are received defective (e.g., manufacturing fault) or damaged during the initial delivery process.

1. Report Promptly: If you receive a defective or damaged lintel, please contact us within 7 days of delivery with your order number and photographic evidence of the defect or damage.

2. Assessment: We will assess the issue based on the information provided.
3. Resolution: If confirmed as defective or damaged upon arrival, we will arrange for a replacement item to be sent to you and will coordinate the collection of the damaged/defective item at our expense.

For any questions regarding refunds, returns, or exchanges, please contact our customer service team:

• Email: sales@ozlintels.au
• Phone: +61 433 684 939
• Address: 6/2 Lace St, Eumemmering, VIC – 3177 (For authorised returns)